Refund & Return

At Deific Digital, we strive to ensure customer satisfaction with every product and service we offer. However, if for any reason you are not completely satisfied, we have outlined our refund and return policy below.

Refund Policy

We offer refunds under the following conditions:

• Digital Products/Services: Since digital products and services are intangible and immediately accessible after purchase, we do not offer refunds on digital content unless there is a technical fault or major issue with the service.
• Physical Products: For any physical goods purchased through Deific Digital, you are eligible for a refund within 14 days of receiving the product, provided it is in its original condition and packaging.
• Project Services: For custom services or projects, such as digital marketing or web development, partial refunds may be considered depending on the progress of the work and the stage of cancellation. A formal written request is required.

To request a refund, please contact our support team at hello@deificdigital.com with your order number and details of the product or service in question.

Return Policy for Physical Products

Our return policy covers the following points for physical products purchased:

• Products can be returned within 14 days of delivery, as long as they are unused and in the same condition that you received them.
• Products must be in the original packaging, and a proof of purchase must be provided for the return to be accepted.
• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@deificdigital.com and send your item to our return address, which will be provided upon request.

Non-Returnable Items

Certain products and services are exempt from being returned or refunded, including:

• Downloadable digital products.
• Customized services once work has commenced.
• Gift cards or promotional vouchers.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@deificdigital.com.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at hello@deificdigital.com or call us at +918750200899.